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Activation Products Knowledge Base 🇦🇺  logo

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Order Inquiries

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How do I cancel or edit my order?

As we rely on a third-party service for fulfillment, Activation lacks the capability to cancel or modify an order once it has been processed. It is strongly advised to thoroughly review the product items, quantities, payment method, and shipping info

Track My Package

You will receive tracking information via email once your order has been shipped, and it can also be found within your customer account on our website after logging in. If you have trouble finding this information or if your tracking shows delivered

My package was damaged

Should you experience any issues with your package please contact our dedicated customer support team. We will require photos of the package, items received, and any damages that occurred. With this, our team will have a new package expedited to you

My order is missing an item

If you encounter any issues with your package, such as missing items, please reach out to our dedicated customer support team. To expedite the resolution process, kindly provide photos of the package and the items received. Our team will promptly arr

I never received a confirmation or receipt

Once an order is placed, a confirmation page will be sent to the email provided on your order. If you have not received yours and have checked your spam/junk folder, please send us an email and we will have it forwarded to you immediately. Click here

Why are some products not available in my country?

While Activation possesses the capability to ship products globally, it's important to acknowledge that certain countries impose restrictions on the entry of specific items. If you observe products on our website that are accessible in other regions